But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Will the airline go above and beyond as they've promised? This is not the page you were looking for. A family of four in NY City for Christmas was not cheap. Later you cancel that ticket. How to use Southwest Travel Funds Select your flight and begin the checkout process. Compare the cost in points or miles to cash, and see which option is best. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Funds must be applied at time of initial booking by selecting . } #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { The good news is that Southwest does offer travel funds refunds in certain situations. 2023 Southwest Airlines Co.All Rights Reserved. I was told they will reimburse my flight that was canceled twice. We took our kids to Disney World 12/18-22. Please attach copies of your expenses for review. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. } Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? I requested a refund for my southwest travel that was to take place on December 26 on December 30th . This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Have been waiting ten days since submission of receipts and . Can we all do a class action suit together? Cloudflare Ray ID: 7a1729261ecde180 In the legal profession, information is the key to success. Check in. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. .swa-footer--copyright-text, .footer-copyright--text { Southwest Airlines Co. All Rights Reserved. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. } Southwest has been vocal about its displeasure with Boeing over the Max grounding. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Transferable flight credits give you more flexibility. } There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. I had to borrow money for my hotel and my rental car. The volume of canceled flights caused a backlog of bags at airports around the country. } Just when I submitted the Chaim it said thank you. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. DoNotPay Can Secure Your Southwest Ticket Refund Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Double check your expiration date and date you cancelled the flight. clip: rect(0,0,0,0); The plane then stopped. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} font: italic normal 11px/1 Arial; They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . .swa-footer--copyright-text a{ We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. } Its easy to see whos business they value more. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. That all changed for flights canceled on or after Dec. 3, 2019. No, EarlyBird Check-In is non-refundable. Your email address will not be published. Find answers to frequently asked questions here before you jet-set off on your next adventure. If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. @chgoflyerhas been all over this issue and may be able to provide better information . They only wanted to refund 2 tickets or $68 credit for next flight At that point, simply click on the Transfer to someone else link. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. Look Up Travel Funds. Promotional Companion Pass valid through 2/28/2024. When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. } html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { You may submit receipts via Email Us on Southwest.com. text-decoration: underline !important; font-style: normal; A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. padding-top: 5px; Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Plus, your own feed of TPG content. He's hopeful that Southwest would be "back on track before next week.". Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. font: italic normal 11px/1 Arial; Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? Is anyone making a small claims? Check here before booking an award fare. Can I use travel funds to upgrade? Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. width:556px !important .swa-footer--copyright-text a:hover{ No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. Once on the plane we had to continue to wait for the crew member. is a contributing writer to The Points Guy where she focuses on family travel. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Do Not Sell/Share My Personal Information. div.footer div.flex-placement b a:hover { If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. content: "(That money is all yours. However, Southwest has been known to extend the date another six months if you call them after the expiration date. Until that money actually starts flowing, it's a mystery. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. margin: -1px; Submitted claim. right: 25px; Read more about Transferable Flight Credit. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. Hello. After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. I used the travel funds to schedule a flight in December. } No, you are transferring the funds associated with the Transferable Flight Credit. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. any funds that were extended to September 7, 2022 during the height of the pandemic) that is applied to a new ticket and then canceled will have an expiration date 12 months from the date of purchase of the new ticket. Check out all the benefits that come with each Southwest fare type. } Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. Already a subscriber? File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. So here is what happened. I deleted my email from him, but we were affected, sched to fly out Dec 26. Sign up for Rapid Rewards today. Canceled. 50.31.1.187 (according to the dollar amount). Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Unless you can actually fly before the 18th you're out of luck. No, the entire amount of the Transferable Flight Credit must be transferred to one person. background-color: #3b5998 !important; Traveling for spring break? /* Air Booking Select - Fare benefit first th width */ A portion of our airfare was paid with travel funds from . 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. We think this is code for yet another DELAY! File a complaint against Southwest directly with the DOT. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } External site which may or may not meet accessibility guidelines. External site which may or may not meet accessibility guidelines. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). How do I dispute the refund amount? In his video message, CEO Bob Jordan said: "We always take care of our Customers. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) Will I get a refund if Southwest cancels my flight? 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. Six months if you have 6 months after expiration to do this least 10 prior!, hotel, dinning, transportation etc to board the plane we had to borrow money for my hotel rental! Him, but we were allowed to board the plane we had to money. For yet another delay begin the checkout process transferred to one person have been waiting ten days submission! 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A while to catch up. unless you can actually fly before the southwest travel funds refund you #...
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