The Italian restaurant is great but the American BBQ is basic at best. Youd sign for them. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. Hand sanitizer is everywhere and you are encouraged to use it. Bryan and Kino put a smile on our faces daily. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. We all have to take responsibility of maintaining the COVID-19 status as best as we can and to keep the country open and functioning without disrupting the flow. Are any cleaning services offered at Ocean Coral Spring Resort? was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. Now 260 on Tripadvisor: Ocean Coral Spring Resort, Trelawny Parish. The towel process was stupid. Provide leadership and developmental coaching for store Team Members. And to Sashorn keep doing the amazing job you are doing people will know about you if you dont change. Applicants must have vast knowledge of mixology. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I wasnt the only hotel guess that was extremely disappointed. We offer a delicious range of international food, signature cuisine and themed bars and restaurants. The jerk hut, red snapper grill and canteen by the water slides were great spots for snacks and a light lunch, though they did tend to run out of food quicker than expected. The main pool is chilly but again, you get used to it. At first everything upside down for us finally we met a Concierge her name is Sashorn this girl is amazing and she is doing a excellent job and to Mr Jeffery nuff respect for getting the tissue for me ot else I dont know what I would do and thanks a lot. Were sorry, we do not recognize the hotel or destination you mentioned. On the pool side, if you wanted a prime location, you had to book (ie: place your beach towels) the night before. Booze inventory was hit and miss. The best part about the room was the shower! 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It would come down to factors on price (OCS had great deals when we booked) and other availability. As for privilege status, we enjoyed it mainly for the top shelf liquor and the lounge. My review is late but I'm returning in December to the sister resort Ocean Eden Bay in December and watned to get my review in. 7/4/2022. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. These kinds of feedback encourage us to continue working and improving in our services. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. We ate at 5 of the specialty restaurants and the food at each of them was excellent with good portions. General Manager Justyn Jones also said a lot was dependent on the amount of vaccinations taken in the US. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. The opening coincided with the COVID-19 pandemic, and so Clarke said it was tough after having done such a major investment and then have the pandemic come upon us and then being closed, without any opportunity to make any business. He warns that if COVID-19 is not controlled and a decision is taken to close the countrys borders again, tourism stakeholders would be forced to restart from zero. Weve put in a lot of hard work over the years and its a great feeling. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. Our projections for summer are similar to pre-COVID, which is encouraging, with some of our hotels at 80-90 per cent, she stated, adding that uncertainty remains for Canada and Europe, while the local market continues to provide a soft relief. There is definitely a noticeable staff shortage. Ryan the butler and NATASHA from front desk was awesome!!! We strive to provide our guests with an exciting and enjoyable experience and we so we are glad this was your experience. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Log into your Members Area with your Club H10 registration details: You only need your Club H10 card number to activate your online account, Log in to your agency/company Private Area, If you do not have an online account for managing your agency's bookings, please register and you will be able to manage them with multiple users, Welcome, We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Ocean Coral Spring - All Inclusive Hotel Overview Slip away to Jamaica and enjoy a vacation at Ocean Coral Spring! I asked for a Bahama Mama at the pool bar and she didnt know what that was. Burger King - Restaurant General Manager Job Description. Only the Japanese restaurant requires a reservation. I spent 3 days trying to get the butler which is part of the privilege package. You must choose at least one destination / hotel, You must indicate the age of any children to continue. Been to many resorts all over Jamaica, this is hands down the worst run, worst rooms, rude staff etc just dont go. Copyright 2023 The Gleaner Company (Media) Limited. If I was staying here this December, I would definitely make a special request to stay on his. Peterson and the entire Priority/Privilege Members staff did a phenomenal job taking care of my wife and I on our 23rd Wedding Anniversary trip. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. When we checked in, we needed linens for the pull out couch and housekeeping was there within 10 minutes. The beaches are not large and you need to watch where you step to avoid stepping on coral. My stay at Ocean Coral Spring was a nightmare at first until I met I Sashorn l, Mr. Jeffery and Peta-Gay my House Keeper. In Negril, Azul Beach Resort, which was rebranded after bearing the Sensatori name for a few years, is cautiously optimistic, with bookings looking better at between 50 and 55 per cent. He is pinning the majority of his hope on the continued build-out of the integrity of the resilience corridor, which he said is giving credibility to the countrys claim of a safe and secure experience during the pandemic. Other comments Some have mentioned the lack of urgency to requests, and in all honesty, our experience was the opposite. But it sounded fun from a far.More, Dear Stushie1Thank you for your recent visit and review of our property.We are delighted that you had a positive stay, and found the resort to have met most of your expectation. more. Listed below are our collective thoughts on the property, beach, food, etc I know some of the concerns may be first world problems, but I think it is fair for people to know what they are getting when they spend the $$$ that the Ocean Coral Spring costs. there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. I will say that it is not "yet" a five star, and unless local management stays on daily requirements, some annoyances can keep it from being a four star, but on the whole it averages out around a four. General Manager. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Mr. Geoffery and Mr. Earl were able to make your stay even more memorable. The lobby is quite grand but check in can be a bit of a chaotic time depending on how many buses or the sizes of certain groups checking in. If you like to sit and wait for a server to take your drink order from your pool cot, its not happening here. The food at the restaurants was average. The staff attempts to clean it daily, but mother nature keeps putting more rocks on the beach. Are there opportunities to exercise at Ocean Coral Spring Resort? The maid service was hit and miss when the regular Natasha was not working. Only Here! Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. The top three local agents KML Enterprise, Leisure for Pleasure Holidays and Tours Limited, and Cheap Vacation Travel and Events, respectively were presented with special awards. Prices are the average nightly price provided by our partners and may not include all taxes and fees. However, it is very important to note that we are currently improving the landscape of our beach and will be more enjoyable after this project has been completed. By the summer, Jones expects a soft rebound. Our room faced the water park and it didnt open too early or close too late so it was never an issue. Ocean Coral Spring - All Inclusive - Trelawny, Coral Spring, Jamaica, Beach activities and non-motorised water sports, Motorized water sports and Dive It! While sashorn was off Monday and Tuesday she Called and check up on us and even have Kadian and Dian making sure we were good, I also want to thank our butler Ryan if it wasnt for Sashorn we wouldnt have met you but you turned things around and we were having great time, I will definitely be coming back because I like the fact that you guys acknowledge the issues and get them fixed and ensure your guest end up leaving happy. Their work has been phenomenal. I loved my room I got a roof top patio and i must say I was heartbroken when it was time to leave. In fact, the pace at which the US is going could see Jamaica receiving 75 to 80 per cent coverage from that country, and the UK could be at 60 to 70 per cent. Pool towels ran out mid-afternoon. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. The pool grill was also closed. S - Z. Staff is wonderful, food is excellent. Please make the necessary changes to your search. Coral Springs, FL. Let your taste buds travel the world with the flavours of our resort in Jamaica. Everyone was so nice and accommodating. The lazy river is more than just lazy, there is very little flow. Pacing from the US (United States) and the UK (United Kingdom) have picked up significantly, against the expectation of increased vaccination in those countries, Bartlett told The Sunday Gleaner Saturday morning. Staff: So there is no consistency. Have just returned from a 2 week stay here and it was incredible! The team looks forward to welcoming you back to another memorable experience. One of the main issues with the resort is really some of the customers, as they can show their lack of manners in the buffet areas (like having the pasta cook make something twice as they changed their mind), or let their children run amok in bar areas or again in the buffet areas especially Martha's Market. Apply today!!! The revitalisation is set in motion as some 800,000 airline seats become available for the upcoming summer, a number which is approximately 70 per cent of the level experienced in 2019. Best Private Van Service. Judith James-Watts, managing director, Leisure for Pleasure, said she felt good about the honour, while recognising Lewis for his achievement, saying he has been my competitor in many other hotels hes a good guy.. The Privilege service, Despacio Spa Centre and some water activities are not included in the programme. Were glad that theyre enjoying the evening with us.. Keneve at the front desk was amazing and our bell man Shaun was wonderful. Ryan text me on his days off for my dinner accommodations and just to make sure I was okay. It was an amazing experience, one we will never forget! As a General Manager you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and . For a 5* resort, we felt there should have been more variety. DearKadine P, Thank you for your recent stay. Property : The resort was beautiful and really big. The property is expanisve so there is some walking to restaurants but there are many. Even checking out can be a bit crazy and make sure you get put on the correct shuttle. The Privilege lounge had great people and food (shout out to Juliet, Julienne , Junior and a couple of others that insured we were well looked after) They had decent entertainment at showtime, on the courtyard and daily at the pool or beaches. Address: 7402 Washington Avenue Ocean Springs, MS - 39564 Property . issues getting hot water. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. Guests enjoyed a discussion with the designers, moderated . -Montego Bay - Coral Spring - TrelawnyJamaica, Hotels in Spain, Europe and the Caribbean, Hotels in The Caribbean. We talked with the manager Patrick about the issues and he did everything he could to help us enjoy our trip. Located on the seafront at Coral Spring and with access to a spectacular beach of white sand and turquoise water, it boasts modern rooms, spacious swimming pools, a lazy river with a gentle current, a water park, as well as great dining options. Very fun for families and children! Very convenient for all involved. Entertainment: honestly with me needing the relaxation and taking time out with family I didn't get toIt was easy to find verse the previous reviews stating otherwise .Property : The resort was beautiful and really big.Room: was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face.Food: there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Mosquitos can be an annoyance on the patio once the sun went down. If they fill up, you can wait in line all over again tomorrow. Number of persons Number The highlight of my trip was the bowling alley (Dane was very helpful) and the lazy river. Which popular attractions are close to Ocean Coral Spring Resort? The pool is huge and wasnt crowded. Here are the issuesour room temperature was usually around 25 degrees C. Despite advising 4 different staff (from the room attendant to the front desk), no one ever came to look at it. Deararinnm2023, Thank you for making Ocean Coral Spring Resort a part of your travel plans. The blue team were outstanding!! The food quality was comparable to many eateries at home. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). As an example, there were tones of delicious pastries for breakfast. The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. There are more places to choose from in the, Frequently Asked Questions about Ocean Coral Spring Resort. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. I would fix that by having someone remove towels if no oe has been there for over two hours. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. Review tags are currently only available for English language reviews. The shower was a good size and we had no. His comments were bolstered by AMSTAR Destination Management Companys (DMC) Richard Bourke, who told members of the Montego Bay business community last Wednesday that the industry had started to see some traction since the Valentines weekend in February. Achieve personal / store sales goals and service objectives. Customer service is a ten. We are glad you found our resort to be great and welcoming. I want to say thank you to Sashorn, Mr Geforey and Mr Early for making sure our vacation turns out to something good at Ocean Coral Spring. The food was great also! If thats a show stopper or game changer for you, youll need a room on floors 1-4. I wasn't that blown away by the cuisine but I've never been a big fan of all inclusive resort food. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded November 26, 2020. Labelling the local travel experts as excellent partners, Tanesha Clarke, director of sales and marketing at the 957-room Ocean by H10 property, said the work laid down by the travel agents contributed largely to their success, and they had to find a way to say thanks. Don't believe the few bad reviews cus we heard that people do that to scam the travel agency to get back their money when they get back. In addition, it has a Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a complete entertainment programme for the whole family. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 16 June 2022. Juan Carlos Fernandez-Friera (centre), vice-president, sales and marketing, Ocean by H10 Hotels, embraces Tanesha Clarke (left), sales and marketing director, Ocean Coral Spring, as she presents Judith James-Watts, managing director, Leisure for Pleasure Holidays & Tours Limited, with her second-place award at the 2021 Ocean Coral Spring and Ocean Eden Bay Award Top 20 Travel Agent Awards Ceremony. This is the version of our website addressed to speakers of English in United Kingdom. Our team checks each review posted on the site disputed by our community as not meeting our. Tripadvisor performs checks on reviews. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Everything was clean, everyone wore masks and we sanitized our hands everywhere we went. Fitness Instructor, Gym, Health Fitness. Tanesha Clarke, director of sales and marketing of Ocean Coral Spring. Shanna from the lobby bar was also sweet and Donjay also. People have asked if Id go back to Ocean Coral Springs, and honestly I would. Very impressive. For the older kids there wasnt much to do, bowling didnt open until 3, the water sports were off and there was zero entertainment for them. Located in Spring Rises, 4.7 miles from Luminous Lagoon, Ocean Coral Spring Resort - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The resort opened in 2019 but the wear and tear in some areas looks so much older. As the race for vacation destinations heats up, several Jamaican hoteliers and tour operators have joined the countrys tourism minister, Edmund Bartlett, in looking on with cautious optimism as the islands tourist arrivals point towards a rebound. 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