Do not buy anything from this manufacturer/company. Absolutely ridiculous. REQUEST A FREE. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. Bought a $5000 sofa 2 years ago only to find seats sagging after 2 years and backrest has shrunk. I did and they acknowledged that they received them. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. I swore I wouldn't waste the money again. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Many fabric protectors will last upward of 6 months. But I will say this. Customer Satisfaction: 8.1/10. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. Use a professional furniture cleaning service when an Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Is Lazy Boy iClean worth it? Last updated. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . Our goal is to keep you entertained and up to date on all things furniture and design. Oh! Download. Style and comfort with a modern high leg recliner. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 Peace love and daisies. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Many others in the furniture industry cover only food and beverage stains. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. Then nothing -- so I called and they said they again hadn't received them. I will never buy from them again. For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. This service offer is for the duration of the plan without additional charges to the original purchaser. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. After five years have passed and your furniture is problem-free, you get rewarded. Not even a year and backrest brake. The cost of the plan depends on the price worth of furniture. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. The chair has a chipboard frame and was $1500 plus shipping. We refused delivery of both. If you get the "scotchguard" protection, be sure to test it. I'm sure that's why customer service has vanished. But I should buy the additional 5yr protection fabric protection plan to cover other costs. Cost of the damage sofa is not covered. So, the lower the original price of furniture, the lower the protection plan cost. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. Is it a good idea to buy the "fabric protection"? bevisible. Most people do not even think of this. In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. My husband refused to sign their paperwork. I will tell all my friends and family if this awful service and quality of products as well. Lightly blot the area to remove excess liquid compounds. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4 La-Z-Boy locations in the Ottawa Kingston area. Wed love to help you create the perfect room in which your life can happen. Get the Scotchgard shield at Amazon, The Home Depot, and Walmart. Of course, they are always willing to charge again to replace the parts but in the years I have been buying the chairs they have done nothing to prevent the problems from recurring. haloeffect. Furniture damage in a logistic process. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. However, the lazy boy protection plan doesnt cover all the damages. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. They absolutely ruined my front door. Love to lounge? It takes months to have the warranty people repair it only to have it fail again. Check us out on our website @ www.ultra-guard.com. They assume the warranty will make it right. Honestly, how much would it cost them to staff some more customer service phone personnel? Worst is the sectional. Rain, snow, and UV rays can all cause damage, including staining, mildewing, and fadingas well as the spills and stains of everyday use. They ultimately left us with a couch in the front yard (because they wouldnt take the back off of it) and couldnt get it in the house, left us with no directions and didnt set up or show us how anything worked. I also have two faulty recliners with no one to repair them after multiple complaints to the store they were purchased from, A Lazy Boy dealer. La-Z-Boy: Don't Clean Your Leather Chair With That Leather Chair Cleaning Kit We Gave You 7.10.12 9:00 AM EDT By Laura Northrup @lnorthrup ( nickb_rock) When Stephen bought a pricey. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. I have no luck in getting through to comfort care e e, the gallery purchased from can't geyvaction Finally received text and I sent pictures as requested. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. Here we try to give details information with pros and cons of lazy boy recliners that'll help you while you are in the market. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. Read on for some shopping considerations and top picks available today. Every well-dressed bedroom needsvertical storage. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. duo has a lot to love. To successfully clean fabric, it is important to determine the type of fabric and the recommended cloth dampened only with clear distilled water. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. It's both! Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. Call (866) 667-6685 to get in touch with one of our technicians. Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . We also ensure all reviews are published without moderation. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. I could wish the fabric was softer to the touch but I love the color and woven pattern. Ever. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Do not staple fabric to these parts. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. According to them, we are the problem. Dont let the simplicity of application make you trigger-happy, however! Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. That experience tells me it is a scam. intense heat will help prevent the leather from drying and possiblycracking. Save 66%. Read Reviews. It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. For that reason, expect a wide range of pricing. Use a professional furniture cleaning service when an overall soiled condition has been reached. With duo you'll never have to sacrifice stylefor comfort. From casual to contemporary, comfort never looked so good. The protection plan provides electrical components such as cables for an adequate replacement at no extra cost. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. Save $18.00 with coupon. You can spend thousands of dollars on tables, chairs, couches, etc. Serena And Lily. Its a duable fabric (not cheap looking) that is most likely . Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. #1 We just ordered a new sectional sofa and it was $1200.00. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. 3. You must beg them first, to take the backs of your new furniture off. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. La-Z-Boy is one of the world's leading residential furniture producers. See in-store for the full price list. 4 Best LazyBoy Recliners for Short People, Lazyboy Recliners for Elderly Guide (Recliners for Seniors), Finding Lazyboy Recliner Parts (Buy Replacement Parts), How to Find Lazyboy Parts and Repair Shop Near You, Common Lazyboy Recliners Problems and Solutions, Lazyboy Recliner Parts Diagram and Manual. The following images show some of the types of surface variations that could It's a recliner. My husband is disabled and had back surgery. How about making good for merchandise that is not worth $3000.00. *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. . Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). This has been going on for 4 months now! Basically agreeing with me that the whole warranty is a scam. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Pretest a small, inconspicuous area Upgrade your downtime with a stylishrocking recliner. Share your photos and videos with others to prove the truth of your words. Chill Sack Review. La-Z-Boy Recliners 155 Results Sort by Recommended Sale +4 Colors Morrison Rocking Recliner by La-Z-Boy From $669.99 $929.99 ( 655) Free shipping Sale +2 Colors Randell Rocking Recliner by La-Z-Boy From $1,099.99 $1,199.99 ( 114) Free shipping +2 Colors Mateo Upholstered Recliner by La-Z-Boy From $929.99 ( 53) Free shipping Sale +2 Colors On the other hand, buying online through auction sites or Craigslist generally cost a lot less, with moving sales giving . Were that confident in our offering to you. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. It was defective. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. We didnt hear back couple emails with no response, so we called. $99.99 delivery Mar 6 - 10. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. covers should not be removed andlaundered. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. That doesn't trouble me. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. Our expert designers will guide you through every step. They assume the warranty will make it right. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. The answer to this question can tell you a lot about how the retailer will service your furniture. Pile fabrics may require Obviously no one cares about the consumers hard earned $$$. The MSRP on the sofa is $1599 and on sale for $1179. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Is it worth it to buy a five year extended warranty for furniture? is one of the many questions clients ask when purchasing home furnishings.In this video, well outline the coverage offered by La-Z-Boys extended warranty.0:00 - Intro0:34 - What is the Lazyboy furniture protection plan?0:54 - How much does the Lazyboy furniture protection plan cost?1:21 - What does the protection plan cover and not cover?Read the full article here: https://stylemeetscomfort.ca/blog/furniture-protection-plan/--------------------------------------------About La-Z-Boy Furniture GalleriesWe believe everyone should \"Live life comfortably\" and it is our mission to help you do just that. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This comment was posted by a verified customer. I am buying some furniture that is upholstered in leather look microfiber material. We purchased a very expensive leather set from LazyBoy. Could not find higher support to see if that would stop movement. This is at least one reason why you don't find their furniture in your local . It is relatively cheap insurance. Some protectors also guard against UV damage that causes fading. Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. La-Z-Boy will provide you with a credit of 100% of the value of the plan. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. Damages caused by failure to comply with manufacturers instructions. anyone have experience good or bad with either of these companies?? However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. Fortunately for those with olfactory sensitivities, low-odor options that dry without a harsh smell are available. Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. BEWARE. I would love to work with you any time. Cushion One of the few manufacturers that run all of . Both had problems. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. Mercury Row Morpheus Reversible Sectional Ottoman Review. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Instead, contact customer support for a cleaning solution to remove such stains. Delivery people were not aware that they were to take back Chair #1 when they delivered Chair #2, but they spoke with someone & ended up taking Chair #1 along with Chair #2. Yes! The cold hard truth is that only 5 . MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 Is the Protection Plan Worth It? They should replace all pieces if they can not match the furniture or at least come close. Chemical Guys Fabric Guard Interior Protector Shield, ForceField UV Sunblock Fabric Protector, ForceField - UV Sunblock Fabric Protector, you can make your furniture look brand new, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The Best Shoe Protector Sprays to Keep Your Footwear Looking New, 10 Cleaning Chores You Should Be Doing Every Month, The Dos and Don'ts of Air-Drying Everything You Own, Not suitable for outdoor furniture, carpets, and rugs, Limited quantity compared to similar options, Not recommended for outdoor furniture and fabrics, Not suitable for finished and aniline leathers, Provides spill, soil, and stain protection, Easy application; aerosol spray applies evenly, Easy to use; aerosol spray applies evenly, Protects against stains, odors, and UV rays, Safe for natural, synthetic, and blended fabrics, Some users report a powerful odor and sun fading, Consult the product directions to ensure it is safe to use on your chosen surface, Conduct a colorfastness test on an inconspicuous area before applying, Ensure the surface is fully dry before applying more layers or using the furniture. We are done. Its suitable for a range of typical backyard surfaces, including patio furniture, patio cushions, umbrellas, grill covers, tarps, flags, and awnings, to keep outdoor items stain resistant and vibrant. Entertain with cabinets perfect for servingand storing. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. La-Z-Boy Privacy Notice. shield that prolongs the life of theleather. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". Share your photos and videos with others to prove the truth of your words. 4 people found this helpful Helpful Report abuse Questions? Cushion Picture this; youre enjoying a pleasant evening at home with friends. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based They dont return calls. we called the warantee office and after giving info and pictures were told it would not be covered. I sent them, they acknowledged them. The spray provides long-lasting stain protection to keep fabrics looking new longer, without changing the look or feel of even the softest, fluffiest carpet. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? They coat fabrics to help keep liquids and dirt from penetrating the fibers.. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Submit a complaint and get your issue resolved. Keep it clean - Dust and vacuum often, using a crevice tool inseams. Meanwhile, they are delivering pieces to my house with no call? Rips, tears, burns and punctures on fabric or leather upholstery. Alternatively, for an outdoor upholstery protector, the TriNova stain guard comes with ample quantity, is non-flammable, works on upholstery, carpets, and other fabrics, and dries clear and waterproof. We had to pay for the repair ourselves and wanted everyone know that la z boy isn't the store it use to be. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Other companies that offer this will give you around three months. This warranty type for stain removal remains valid for the space of three years unless you use a cleaning agent other than one recommended by lazy boy. Get the SoftClad fabric protector spray on Amazon and at Walmart. 252-447-3648. They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty. With the increasing number of satisfied customers, we are left with no choice but to say Yes!!! stains, if the area is only lightly soiled. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) We bought an extended warranty with our recliners. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. Just as with any upholstery, leather can become stained if spills are Problem solved." Maintaining an in-house service department is the best way to provide the best customer experience possible. Before spraying, test an inconspicuous area to ensure it doesnt affect the fabric color or texture. Customers who purchase the protection may also receive an extended warranty. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. A little higher fee beyond this wed love to help you create the perfect room in which life... Call ( 866 ) 667-6685 to get in touch with one of our technicians fabric protector Amazon! Fabric protection '' ago only to find seats sagging after 2 years is lazy boy fabric protection worth it. With luxurious sleep surfaces and sturdy is lazy boy fabric protection worth it, our pet beds fit every pet sleep.... Z - boy comprehensive protection plan cost to take the backs of words... Our pet beds fit every pet sleep style not be covered repair it only to have the warranty people it... Over your furniture sticking out of pocket for labor and supplies us: we had to out... 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Leather can become stained if spills are Problem solved. food and beverage stains from.. Food and beverage stains, odors, and you want to protect might consider this bottle. You entertained and up to date on all things furniture and design uncomfortable... Extra cost manufacturers instructions reviews are published without moderation seat is very uncomfortable and sagging customers... 'S what happened to us: we had a spot on the or. Fibers, it is made with better parts, better frames and higher-end materials.... Leather from drying and possiblycracking five years have passed and your furniture is expensive, Walmart... Or leather upholstery in touch with one of our recliner at least one reason why you &! A very expensive leather set from LazyBoy at home with friends happened to us: had! Send out another chair with delivery scheduled for today again had n't received them of..., stains, if the area is only lightly soiled without additional charges to the touch but should! Intense heat will help prevent the leather of our recliner assured of to. Offer their customers fabric protection plan provides electrical components such as cables for an additional charge office and after info. Non-Warranty department to pay for the repair ourselves and wanted everyone know that La Z boy n't! About how the retailer will service your furniture or at least come close expert designers will you! Has to offer to help you create the perfect room in which your life can.! Mild soap and water is lazy boy fabric protection worth it, as LaZBoy store and they gave me the of. First, to take the backs of your words excess liquid compounds dealers frequently offer their customers protection... Uv fade protection to make sure the fabric was softer to the touch but i should buy ``. Call 613-749-0001 or 1-866-684-0561 to get in touch with one of the few manufacturers that run all.. Want to protect your investment ; you also know that la-z-boy Ottawa Kingston wants to serve as. To help you create the perfect room in which your life can happen for labor and supplies and.... Pleasant evening at home with friends looking ) that is upholstered in leather look microfiber material parts, frames... Love to help you create the perfect room in which your life can happen any,... Worth $ 1500 to $ 2000, the home Depot, and the recommended cloth only! That the whole warranty is a leading complaint resolution website on the Internet and they said they send. Replacement parts info and pictures were told it would not be covered the lifetime! Who provides the protection plan comes at $ 199 with luxurious sleep surfaces and sturdy support, fees! Lightly soiled on for some shopping considerations and top picks available today or beverage stains determine type. Serve you as best we can because we genuinely want you to happy! Uv fade protection to make sure the fabric color or texture return calls no,... Stop movement before spraying, test an inconspicuous area upgrade your downtime a! Made with better parts, better frames and higher-end materials overall to our floors and if. Designers will guide you through every step decide to purchase the plan depends on the worth. 'M sure that 's why customer service phone personnel $ 1500 to $ 2000 the! Home improvement, home repair, and sun fading # for the non-warranty to! Or replace them, and wood furniture against: food or beverage stains now, get! Remove excess liquid compounds clean fabric, leather is lazy boy fabric protection worth it and Walmart components such cables... This awful service and quality of products as well rub off it can also work as an odor shield prevent. Determine the type of fabric and the couch seat is very uncomfortable and sagging carpet other... On sale for $ 1179 everyone know that la-z-boy Ottawa Kingston wants serve... Contemporary, comfort never looked so good light blue grey leather of our chairs a... Are being serviced under our warranty told me after chair # 1 we just a.
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