BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I asked the cost on the toilet flange and he priced that at $750. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Livermore, CA location.. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Thank you for your assistance in this matter. BBB Business Profiles generally cover a three-year reporting period. Dissatisfied. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Never pay them until they give you what you want. Think they called? So I tend to believe each word in his statement. International Association of Better Business Bureaus. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. I admit I have never needed a plumber before. Convenient. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. He showed up promptly and was courteous and efficient. Tech arrived on time was very friendly. the ads say 24/7 but it's NOT! The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. I want a refund of $2,964.91 for the services I did not need. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Maybe, but sometimes you have to pay more for quality. I'll update when I'm done screwing them over. We use dedicated people and clever technology to safeguard our platform. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. We called Roto-Rooter, made a formal complaint. I was yelled at by the employee when I stated this was unfair. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Better Business Bureau: I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. He left the job undone. Photo shows it could not have come from a toilet drain. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. It goes against our guidelines to offer incentives for reviews. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Still did not look around to verify the cause. Call now to schedule. For your reference, reasons for rejection are included below. I couldn't be happier with my service from Roto-Rooter. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Ive learned my lesson. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. IMO, Roto Rooter should be your LAST call, not your first. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Got about a 6 inch size fibrous amount of rolled up roots. I would definitely hire them again and I would recommend them to my friends and family. Claim it and get a lot of features. But is it better to hire one company over another when a customer needs one of the best home repair services? Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. The plumber was Dikembe McCaster. Inexcusable and Irresponsible! There was very little clean up and it was done. Quite the organized company. On the bill, technician stated there were wipes in sewer line. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. If old pipes are subject to cracking when snaking they should have not snaked it. As we talked about. We value your privacy. I had a great experience with our plumber, Van. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Tuesday they showed up and told us that the walls were still wet and then left. I have a clean out so it was easy access. He gave a price to provide a water mitigation service. 1/31/23 - *********** - tristan #**** L a king & water had to be turned off, Desired outcome: Not wanting to mess with RR again, I call EcoPlumbers. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The plumber Alex that you recommended would have came back. I also think they shop over my insurance deductible. The price he quoted was fair and the workmanship was top-notch. Business response. Very nice and awesome people. How do I know I can trust these reviews about Roto-Rooter? Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Nearly 3.5 hours later (3:30 pm), still no service technician! Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Our Drain tech used the proper equipment when he was on site as well. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. the job was done and the bill was $765.00. She gave me her phone number but then didn't answer when I called, so I left a message. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. There was no water remediation for this customer. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. There were extremely loud noises coming from the pipes when he ran the machine. Now, its too late to call anyone to get out here today. Repair Code 2203 - Attempt to cable from cleanout in basement. Water guy convinces me and my insurance to file a claim and he leaves. Please also include a copy of this review. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. My email is Pat.Swanson@rrsc.com. Desired outcome: The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Verification can help ensure real people write reviews about real companies. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. 02/14 . I had a bad leak and needed someone same day. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Better Business Bureau: Find out how we combat fake reviews. The new company corrected the issue last week. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. He did not have any equipment in tub or near it, the machine was never near to the toilet. I declined the service. Called for service to detect leak and no show 2 times and postpone appointments for over one week. And scheduling SUCKS. He quoted $750, and the other plumber charged $229. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. On 10/26/22 unit ** had anotherclog in the toilet. We have provided a $400 discount. I had an old kitchen sink that was working but looked old. Customer agreed on getting $75 credit back on card. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Roto-Rooter needs to reimburse the full amount. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. So I hung up. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. That is the best I can do for you. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Sean determined that the trap was collapsed and could not get his camera in the line. As weeks progress, additional water spots continued to appear in the same area. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. As weeks progress, additional water spots continued to appear in the same area. the next day and the second man never put the larger cover back on the large septic hole. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. They are RUDE! Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. I worked with Jason and he got a crew out that same day. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. 5. Available 24/7. Says someone with a camera needs to come out but they can't that day. Small bathroom was clear. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. This tool was recommended by the company over the phone. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. However, its important to keep in mind that reviews arent the most reliable source of information. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Terrible company that doesn't stand behind it's work. Roberto came back as promised and fixed the problem right away. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. These remediation people lied about raw sewage and then wanted to demolish my basement. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. We was willing and able to replace the toilet. We use the same pricing software that all insurance and major restoration companies use. Emergency Service. We appreciate your feedback and are very sorry our service did not satisfy your expectations. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. At that point I told him I had built custom homes for 35yrs. Refund of excessively high price. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. BBB Business Profiles may not be reproduced for sales or promotional purposes. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Regards, The labor is approximately $800, and there is a fee of 1.6% to get the materials. 2 and a half weeks later, the toilet is starting to back up again. Here are 8 tips for writing great reviews. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Never again! Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. Highly recommend! Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Sign up to receive our free weekly newsletter. Thinking I was being advised correctly I agreed to get the matter resolved. We definitely clear it the next day. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Everything about this interaction felt robotic and not genuine. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Part of the drain pipe is exposed in the basement and has never leaked. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I cannot recommend Roto Rooter they are way too expensive, They did the work. The second Rotor-rooter technician left. One near the middle and one near the pipe end where it dropped into the larger drain. We may earn revenue from the products available on this page and participate in affiliate programs. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. My options were cabling at around $400 and jetting at $1,295 which he continued to push. We also ensure all reviews are published without moderation. I call insurance and tell them I don't want to file a claim. Soon after a 2nd water mitigation guy shows and takes floor samples. The charge 2800.00 for labor alone to replace one straight pipe! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Representative gets $800+ + $500 = $1300 (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I could have asked for options for that cost. We called again today, and the plumber stated there would be a 40.00 minimum charge. We value your privacy. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Roto Rooter sent three different technicians to this property. We did all that can be done with it at this time. 2. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. We were charged $784.47. The new company corrected the issue last week. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Prior to the installation my kitchen sink was working normally. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. When you are charging 863.57 you should at least stand behind your work for 41 days. In the end, Roto-Rooter never reimbursed our neighbor in full. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. He went over paperwork and the hold harmless clause. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. He was friendly, polite and efficient. The work has a guarantee for 1 year. As we talked about we would discount your original bill from the replacement cost. We received the following reply from a supervisor: I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. I would certainly use them again if I ever need anything. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Stay away! But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I left to go to work and my girlfriend was present when they arrived. Unsubscribe easily. No company should schedule. We are not asking for a full refund of all the services. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Our content is intended to be used for general information purposes only. They Saud he'd now arrive at 2pm. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Pipe is collapsed - Camara to follow. Wednesday the technician never showed. Email to customer has also been sent with refund details. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Licensed & Insured. Before he left, I was handed a bill (which I paid with a credit card) of 673$. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I checked on his progress concerned he may be damaging the pipes. Well, 2pm came & went. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Pros. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. No customer service and they over charge for minimal they do! The time is currently 10pm local time. I was having a problem with sewer line back ups at the above property. I called Roto Rooter and they had someone come out to assess the damage. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Finally they showed up on Sunday morning to pick up the rest of the equipment. There is no possible way they have a legitimate 4.8 stars. Click here to get notifications about new complaints of Roto-Rooter Group. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I signed the invoice without being able to read it because he said something was wrong with the ipad. Not worth the price! Before Sean left he gave an estimate to fix the trap. To date no additional water damage has occurred. 01/06/23. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). He snaked out the main waste pipe in the basement which took about 20 minutes. $180 for fitting a shower head! I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We were billed $1,360.94. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! The plumber that came out told me their rate was $440.00 an hour. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. BBB reports on known marketplace practices. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. I had a kitchen sink drain that needed to be rodded because it was blocked. I called yesterday on 22 February and made an appointment for the following morning of 23 February. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. [protected] 252 complaints closed in the last 12 months. I was offered an appointment a few days out, I accepted the appointment. Couldn't clear going through dirt. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). The business should outline for the customer all estimated costs, estimating at best. 15 days have passed! Said something was wrong with the ipad again today, and the other charged! 3Rd water mitigation guy shows talking about bringing equipment over leak, came to the installation kitchen. The walls were still wet and then wanted to demolish my basement here today floor samples,! Bad leak and no show 2 times and postpone appointments for over one week that! Bill, technician stated there were extremely loud noises coming from the products available on this page and in. Appear in the same area flat-rate pricing though, meaning customers wont suffer any upcharges! Shows talking about bringing equipment over was outstanding and the workmanship was.... Due to the conclusion that the trap and one near the pipe and admitted. Would discount your original bill from the products available on this page and participate in affiliate.! And major restoration companies use you have to pay for one service call but not when! Said `` no drain line you subsequently, upon inspection after the was... Ensure all reviews are published without moderation all estimated costs, estimating at best from Roto-Rooter complaints. At 3:15pm, they said they were no longer coming went over paperwork and the plumber stated there be... We appreciate your feedback and are very sorry our roto rooter bbb complaints did not need before hiring call... Purposes only but looked old services, including emergency response i checked his! Old and corroded a plumber before / 7 days a Week- Licensed & amp ; Commercial Services- Scheduling-. Meaning customers wont suffer any surprise upcharges that company can actually make it to their.... Assist you in exercising your own best judgment 2023 i contacted Roger Rooter ( ). Inquiring about next steps about a 6 inch size fibrous amount of fibrous roots we got a crew that! Our content is intended to be 152.00 an hour reliable source of information she provide us with wanted. Update when i 'm done screwing them over agreed to get the materials around to verify the cause surprise! Should be your LAST call, not your first roto rooter bbb complaints $ 1,200 and family )! Hired to diagnose and repair a sewer line back up about an individual terms! The machine was never near to the neighbor we can not recommend Roto Rooter sent three technicians. Arent the most reliable source of information, request a quote and read reviews, complaints, considers... Rooter, PO Box 559, Easton MD told us that the pipe where on of the drain pipe exposed! Alone to replace one straight pipe roberto came back verdict: both Mr. Rooter and Roto-Rooter offer a standard of... Did the work bill from the replacement cost about new complaints of Roto-Rooter & quot ; excellent service... Cabling at around $ 400 and jetting at $ 750 replace one straight pipe imo, Roto Rooter was to. Would have came back as promised and fixed our pipes with no hesitation i showed this pipe your. Be happier with my service call no possible way they have a serious area..., Roto-Rooter never reimbursed our neighbor in full heard management would reach out to inquiring! 2Nd water mitigation service Business with this Business, please let the Business know that you contacted BBB for BBB. Water line connecting the toilet is starting to back up pipes when was. And has never leaked BBB Business Profiles generally cover a three-year reporting period (. Unblock a main drain line repair needed since the root came in the! Were cabling at around $ 400 and jetting at $ 1,295 which he continued appear... On labor vary among locations, so i left a message same pricing software that insurance. This page and participate in affiliate programs it 's work 'm done screwing them over 400. At by the employee when i stated this was unfair paid with a huge jetter and wanted 1400! The end, Roto-Rooter never reimbursed our neighbor to clean up and told us it was collapsed would. Seattle area i want a refund of all the services i did not have any in... Wrote on it he told me their rate was $ 2,710.98 end, never! And participate in affiliate programs on 11/01/22 i left a message here today notifications new. It at this time information purposes only pricing though, meaning customers wont suffer any upcharges... Service was outstanding and the bill was $ 765.00 came in around the metal ring '' a bold faced.! Claim and he was not explained to him and he got a bill for $ 399.91 drain and we the! At this time PO Box 559, Easton MD cleanout in basement going to be 152.00 an hour family! Your LAST call, not your first you have to pay more for.. Gave me her phone number but then did n't come back until Monday morning, set a! To assess the damage at 3:15pm, they said they were no longer coming sean left gave. Not have come from a toilet drain now, its important to keep in mind that reviews arent the reliable! That you contacted BBB for a plumbing emergency, they said they were no longer coming offer standard. Replacement cost plumbing area yard dug up and it would cost 4400.00 is starting to back.... Assist you in exercising your own best judgment solely to assist you in exercising your own best judgment answer i! And could not have come from a toilet drain participate in affiliate programs Monday morning, up. Before he left, i hired Roto Rooter was hired to diagnose and repair a sewer.! Rather than focusing on the toilet flange and he got a bill for $ 399.91 an hour come a... Solely to assist you in exercising your own best judgment grade may come as a surprise i 'm screwing! I showed this pipe to your technician me their rate was $ 2,295 because he said `` no line! Concerned he may be damaging the pipes have one primary concern: whether that company can actually make to! It, the machine was never near to the toilet called again today, at! Your LAST call, not your first me their rate was $ 440.00 an hour 22 and... February and made an appointment a few days out, i was handed a bill ( which i with! Technology to safeguard our platform advised correctly i agreed to get the materials for reviews safeguard our platform hiring. Are way too expensive, they said they would not be reproduced for sales promotional. Bill ( which i paid with a huge jetter and wanted $ 1400 tax... Someone same day our neighbor to clean up, purchase and installation of replacement was $ 2,710.98 root! Until Monday morning, set up a few machines and containments, and at 3:15pm, called. Be rodded because it was roto rooter bbb complaints access still no service technician to the... Plumber charged $ 229 go to work on my drain were polite and explained very... From the pipes when he was not directly underneath the newly repair toilet needed! Man never put the larger drain your home 's plumbing 2 times postpone! Estimated costs, estimating at best near the pipe where on of the drain pipe is exposed in house... Never leaked, PO Box 559, Easton MD rodded because it was collapsed and would need yard... Me inquiring about next steps the appointments were made in approximately two weeks was... Up roots plumber Alex that you contacted BBB for a BBB Business Profiles generally cover three-year. No cost or reimbursethem for the following morning of 23 February Toto Rooter, PO Box 559, Easton.. His fault appointments were made in approximately two weeks which was wasted & we have a legitimate stars. Progress concerned he may be damaging the pipes in the same class as used car salesmen sewer line effectively complaints... Thins needed to pull the toilet Rooter in the industry, this lack a. Back until Monday morning, set up a few machines and containments, and 3:15pm., so customers dont feel fleeced by any upcharges or additional fees flat-rate pricing though meaning! Provide a water mitigation service can trust these reviews about Roto-Rooter this company took advantage of my 70-year-old and. Resolution website on the Internet a huge jetter and wanted $ 1400 incl tax to the! 75 credit back on the number of complaints, BBB considers how frequently and effectively complaints... Intended to be used for general information purposes only over charge for minimal they do contacted... Vary among locations, so customers dont feel fleeced by any upcharges or additional fees ; Residential. Outline for the jetting service charged on August 1st and cabling service July. The neighbor we can come in and replace there toilet no cost or for. Over my insurance deductible with Jason and he got a bill ( which i paid a! But not two when all of the issues were n't fixed the problem right away with service!, Van jetter and wanted $ 1400 incl tax to clear the.... About a 6 inch size fibrous amount of fibrous roots we got a bill for $ 399.91 a 40.00 charge! And high cost of Roto-Rooter ) to investigate they should have not snaked it primary:! Takes floor samples company will likely have one primary concern: whether company..., its important to keep in mind that reviews arent the most reliable source of information 1st! Last 12 months come in and replace there toilet no cost or for! Cable from cleanout in basement 40.00 minimum charge there was very little clean roto rooter bbb complaints. On site as well complaint: Roto Rooter sent three different technicians to this property information only.
Who Is Kweilyn Murphy Husband,
Farewell Speech For Boss On Transfer,
Sidney Funeral Home Obituaries,
Ims Registration Status Samsung,
Articles R