reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. We won't be going there again! It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Looking to book a holiday? Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. on 03/09/2008. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. Staff were friendly and couldn't do enough for us! No reply at all. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. The perfect introduction to the Far East. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. When you try to get money back under section 75, they fight you all the way. We were all very disappointed. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. Help ..Oasis lanzarote resort now be live lanzarote resort. on 07/06/2011, just returned from north cyprus,staying at the malpas hotel,everything about this hotel was 5star wished i had booked for 2 weeks.the day trip to famagusta was well organised and onur the guide excellent certainly worth the money,the supply of free water on airport bus and trips was a nice touch airline onur were not really in touch on the comunication stakes but one just has to expect the odd problem,overall the holiday was very very good and would certainly recomend and hope to travel with you again,yours faithfully m.j.mccallie. Northfield Developments (Yorkshire) LTD - Toronto Square. The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. You could take a one-day tour to an ancient temple in Xinzhuang and visit a museum to see traditional Hakka buildings and carved window ornaments. Thanks. We're talking everything from getaways to family favourites like our action-packed Holiday Villages and SplashWorld waterpark hotels, to swanky couples' escapes to far-flung spots like Mexico, Jamaica and the Dominican Republic. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. It said that those who are considering booking a holiday that is not Atol protected should 'be sure that you understand the protection offered as part of it, as some countries' schemes may offer different levels of protection'. We do hope that you have a great holiday. Possibly, but youre unlikely to get this back from the airline itself. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier Booked a cruise. In November they altered all the booking references. New Taipei offers budget travellers plenty of fun without having to spend a lot of money. A half day city tour included and private transfers too. 'Europe's biggest online travel agency' eDreams falsely claimed to be Atol protected, while EU insolvency schemes might not cope with financial failures caused by coronavirus. We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. No one answers the phone just same recorded message for each phone number. Travel insurance, if you have it, would be your final port of call. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Aug 9, 2021 #2 Sunbirds also closed down, as well as the Asa Wright Birding Lodge. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. Sunnyholidays123 Read the latestcoronavirus news and advice from Which?. Travel to Jersey by sea including the cost of traveling with your car. Booked egypt holiday through another company will not bother with this company again. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. We were offered a refund but only if we requested it immediatley when I said we would let them know in the morning Ahmed Acar, General Manager said he was therefore cancelling our holiday. It would depend on the national recommendations in each country.'. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. Luckily I previously downloaded them. I waited to hear form them for a week or so, and heard nothing. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. Guess what ? I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. Does anybody know what's going on with Premier Holidays (Canaries) Limited. Please let us know when you book - so perhaps we all get an opportunity for a cheap holiday; 3 days later. I only booked (ta && ta.queueForLoad ? Purchase of travel firms that have gone bust, by competitors. With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. On 1 December 2020, the Competition and . Please could you send your contact details through in an email to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your plans. Book your tailor-made holiday to Home with Premier Holidays. written by Finally, its always worth stumping up for travel insurance. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. It goes against our guidelines to offer incentives for reviews. If you could send your booking and contact details to travelcustomercare@saga.co.uk, we will chase up a response to your complaint.Thanks. In the end my friend and I went to their office in Bromley and sat in the managers office until he resolved the situation. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Hire car booked - where to visit out of town? I cant get through on the phone. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: If not, you may have to make a claim through your credit or debit card. We would like to assist with your booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. Thanks. We travelled as 3 couples and stayed at the Acapulco. But I wondered if anyone had any further info? Hi Jeanne,We're so sorry to hear that you are having problems contacting us. But it was only allowed to be part of the scheme until July 2018 when the law changed. Driver waiting at airport with bottled water and all info for us. Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? written by On Wednesday 18 November 2020, Virgin Australia became the first major airline in history to exit voluntary administration. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. Number One Travel - Pavillion Business Park. Companies can ask for reviews via automatic invitations. We booked our holiday (party of 4) which a group of friends at the end of January and our flights were booked arranged with KTHY who went into bankruptcy. Generally yes, but how that happens will depend on the type of holiday you were sold. All rights reserved. Please contact us to resolve this issue asap. I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Subscribe for weekly inspiration and deals from The Times and The Sunday Times. And if not, there is legislation in place to protect you financially, and you might be able to get a refund from your credit card or travel insurance provider as an alternative. I will never ever use cyprus premier holidays againthey were rubbish. The tax man gets paid first, followed by employees, so there may not be enough money when it comes to creditors. Travel confronted it with the evidence in July 2017, it told us: 'We take such mistakes very seriously and we have already raised it with our agents to eliminate any future potential confusion on this matter.'. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. British airline Flybe went out of business . The food was great, entertainment not bad, grounds were beautiful as were the 2 pools. All was not lost I went along to my local County Court and requested payment from them. In both cases, the respective governments stepped in to bail the schemes out. Main photo: Flybe planes at Manchester Airport (Alamy). We phoned the out of hours service, and after several calls, a wait (not good for the nerves) and no apology, the Cyprus Premier out of hours person managed to send the information through to the airline and we were checked into our flight. Modern Slavery & Human Trafficking Statement. They must have a special incentive with them because this was ridiculous. But, according to BEUC, customers had to wait for many months. Just been on their web page and they went bust 16th april, we booked a package to fly end may, now not sure what to do, has anyone else got this problem. Hi Mike,Thanks for your review. Ltd - www.imadtravel.com. It goes against our guidelines to offer incentives for reviews. This tracks your activity using third party cookies. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Please check Foreign Office advice and testing/quarantine requirements in your destination before booking. Customer service is shocking. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. You have an identity crisis. At the end of the day I got no help from CP and they made the whole experience extremely stressful. All this is backed up by the high standards and service youd expect from Saga. Eve Sleep, the online mattress-supply retailer, went into administration in October 2022 after what its management called a 'tutsami' of increased costs and supply issues. Every time I called, I got no information and was told that someone would call me back. Mar 13, 2020, 9:00 AM. EXPERIENCE IS EVERYTHING For bookings made without ATOL protection, you may still be able to receive assistance. It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. This was untrue and it's admitted that it was a mistake. What is going on in this company.I havent booked yet and dont feel inclined to do so. We will deal with the suppliers on your behalf.' It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Which? Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. I have just spent an hour waiting on the phone for the sales team to answer but no one did. on 12/08/2020. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . More of your questions answered: coronavirus travel advice Q&A. He therefore obviously had not been informed of the change of times. Thinking of booking a holiday? If your holiday company does go bust we have advice on what you should do here. How many have gone bust during the pandemic? WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. We are experiencing very high demand but are working through all queries as quickly as possible. The Hotel and staff were also very good. If its your travel agent or tour operator thats gone bust, your holiday might still go ahead contact the company you booked with to see if your booking is confirmed. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Good Luck. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. Company registration number is 1791598. I found this out by looking on this forum and contacted CP. 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