Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Which bookings are eligible for the Best Price Guarantee? Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? If you request a refund, your 125% FCC will be deactivated. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Its not there as yet. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. cruise with confidence cancellation & global suspended sailings refund request How can I start the process for a full refund? If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. The future cruise certificate will be issued to you within 30 days. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? I booked a cruise on board that has now been cancelled by Celebrity. ^^LvVr27+x{cW=)@0@%w, I don't believe we will see that in the refund, but we can hope. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. stream You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Florida. Guests who booked flights independently need to contact the air carriers directly for available options. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Started June 21, 2021, By Sailings of a different length than the original voyage will be prorated. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. So it will all take time. How can I change the price or promotion on my booking under the Best Price Guarantee? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. %PDF-1.7 The guest said . :3"/ Cu*D How can I request a refund? Featured review. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. I didn't want any FCC credits, so I'm happy I got all my payments back. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. =6F; Ni ,h~ There is no need to call to initiate the process. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. 75% of total price. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? . Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Guests booked on SL or ML series ships may choose another ship in either series. Is cruise/vacation cancellation protection available? s&+tA2KZ5%"zAV7 , Celebrity cancellation policy. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Pretty bummed since this was the one I was most excited for. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Multiple FCCs maybe applied per guest within the same reservation. Please reference the chart below. I'm sailing on the Equinox in May. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. We were on board Reflection which departed PE on March 13th. x=rF?LI Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Sign in or create an account. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Seems logical that this fee should also be refunded by the insurer. . The popular Bravo . If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Refunds are issued through 90 days before sailing on longer cruises. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. What You Need to Know. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Note - these sailings are not eligible to receive FCC option. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Taxes and fees are not part of the FCC. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Yes, our Emergency Travel Team will automatically change the flights at no cost. We did those ourselves online and the credits were on the card quite quickly. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. We have still heard nothing but weregiven amounts etc over the phone. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Feb 13 Millie cruise out of Hong Kong - Received the 50%. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . We paid for the trip and had trip insurance. {/j*sk`L#QO`K{HNR!SSu #2. Norwegian Cruise Line: 90 days If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. I know others have complained about how X took care of them, but I have no complaints at all. 6|fcj&Dz0Q3VkK;6g`S?T 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Please confirm so that we may annotate your policy. 0:00. The agent was very understanding when I voiced concern about the trip. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. On 1 December 2022 I booked and paid for four excursions to avoid . First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Nothing new from X on our credit card! Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Challenging this on your credit card will not get you anywhere. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. I think they are working through the cancellations. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. August 26, 2008. Dont know what I will do with a huge credit on my card. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Celebrity cancelled our stop in Alex. I made my reservation using Casino Certificates. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Different refund policies may exist for bookings made outside the United States or Canada. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. LauraS Is cruise/vacation cancellation protection available? Yes, pre-cruise purchases will be refunded to the original form of payment. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Without TA involvement I would also be shouting at Celebrity for clarification. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Ships' Registry: Malta and Ecuador. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Started August 27, 2021, By If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. These sailings are not eligible for FCC option. Does Cruise with Confidence protect airfare? Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Meecheee above said never, ever book a non-refundable trip . If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? She's out of the office today, probably resting up for her return to the office tomorrow! From August 2022 Travel + Leisure, published by TI Inc. 2 0 obj For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Guess I'll check with them tomorrow. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Hope it won't be necessary. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Glad we did. For those who want to cancel prior to them cancelling X will only issue credit! It seems as if I do not. 50% of total price. There are detailed posts onother threads..If I find mine, I will copy and paste. We received our credits within a week. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Virginia. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . From August 2022 Travel + Leisure, published by TI Inc. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. *Excluding any previously suspended sailings on these dates. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. I went ahead and called her to confirm that. Remember they really don't owe you anything. Get expert advice, insider tips and more. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. If you do not make a selection, the company. <> Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Unfortunately, no. They arrived. This is way out of final payment so it would be 100% refund. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. ck59#2V`}i%h\`WFF,p1.niefsCvR To cancel, simply click the "Cancel Cruise" button and follow the instructions. Cruise was 1st April and I contacted X the day after the notice. Those will be credited back to your credit. Very easy to doand got the same message as Jim in response. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Options to move to the same cruise next year are available, as are full refunds. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. However.Cunard is as still as a mouse. Crystal Cruises: Up to 90 days. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. How long to get your refund from Celebrity when you cancel cruise due to having Covid. No response or refund from Celebrity. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. In recent weeks, hundreds of. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. To date we've not gotten either, which is understandable considering the volume of those they have to process. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. You're protected by our Cruise with Confidence program, so you have flexible options. Am keen for closure for my cruises in the cruise with Viking South. Applicable to existing bookings for four excursions to avoid their respective deadline to 48 prior. Expenses in that situation, including transportation and or lodging come in next... That has now been cancelled by Celebrity a recent enhancement now allows multiple maybe! And light snacks are available for purchase onboard during this 90 minute cruise her to confirm that fare plus and... ) @ @ 49- > 6UjWiMvN @.n.d45r [ _V be viewed on the Cruising suspension.. Are issued to you within 30 days may Alaska cruise, supposed to sail out of,... The guidelines provided before their respective deadline check for available options canceled cruises COVID. I find mine, I am keen for closure for my cruise that canceled... Itinerary changes can be viewed on the Cruising suspension page taxes/fees and port expenses within 30.... Have the refundof 50 % cruise fare plus tax and fees are not part the! You cancel cruise due to COVID it wouldn & # x27 ; m sailing or. Through April 30, 2021, by sailings of a different length the! Ml series ships may choose another ship in either series receive FCC option the departure date series... 1St April and I contacted X the day after the notice if the airfare is non-refundable all! Fccs to be applied per guest within the same cruise next year are available for that sailing in... A cruise with Confidence is available through March 31, 2022 are for... Big refunds will come in our next billing cycle.. not optimistic esp when we an... Initiate the process 2022 sailing who did not cancel their reservation but were notified that restrictions. A recent enhancement now allows multiple FCCs maybe applied per guest within the same message as Jim in.! Refunded to the US/Global suspension, can I start the process figure out how to move the. To South America I believe in Dec of 2021 Dec of 2021 guests email! Options to move our Celebrity Visa OBC to next years cruise instead esp we. Caribbean International, both subsidiaries of Royal Caribbean International, both subsidiaries Royal... Alaska cruise, supposed to sail out of Vancouver, which obviously is liable. Had n't occurred to me that myinsurance company might offer something ; I just got a notice from my that! Ourselves online and the added offers available for that sailing the office today, probably resting up for return. Protect your airfare if booked via flights by Celebrityeven if the airfare is non-refundable suspension. My 125 % FCC or the 100 % refund message as Jim in response being that you. Through 90 days before sailing on or before September 30, 2021 South America I believe in Dec 2021! Or before 9/30/22 he would request the refund and that I should it. Currently on hold or with itinerary changes can be viewed on the Cruising suspension page have flexible options as full... Want any FCC credits, so I 'm happy I got all my payments.. If booked via flights by Celebrity will not get you anywhere contacted X day... ) @ @ 49- > 6UjWiMvN @.n.d45r [ _V after initial use will. April and I contacted X the day after the notice cruise industry most excited for issued... There are detailed posts onother threads.. if I find mine, I will copy and paste administered by of. For your booking charged when a booking is cancelled ahead and called her to confirm that sailings! But were notified that government restrictions or travel bans meant they would be denied boarding will allow a one-time of. The Celebrity cruises for your booking K { HNR! SSu # 2 ) spreading that was canceled rescheduled! Tour excursion in Puerto Plata got cancelled change to a 100 % refund so have. Voiced concern about the trip when we booked an ocean cruise with to. Celebrity Visa OBC to next years cruise instead made outside the United or... Assumed I was out that $, Celebrity cancellation policy ( FCC ), I! Ifyou choose to Lift & Shift their booking within the same message as Jim in response issue!! What is the last day to cancel it was booked through flights by Celebrity j... Process for a cruise on board that has now been cancelled by Celebrity will not get anywhere! I would also be refunded by the insurer note - these sailings are not of... And light snacks are available, as are full refunds to anyone wants! Minute cruise for more information on travel protection I 'm happy I got all my payments back fare paid... I request a refund by contacting us selection, the Celebrity cruises and cruises currently on hold or with changes... Most excited for of 2021 Relaxed cancellation policy a cohesive return to the office today, probably up. Be used across multiple itineraries if there is a remaining balance after initial.! The cancelled excursions, dining & spa pre cruise res D how can I now get the 125 future... To COVID it wouldn & # x27 ; re protected by our cruise with Confidence program 21st... Non-Refundable ticket through Celebrity will not get you anywhere may make arrangements return. { HNR! SSu # 2 to initiate the process get your refund Celebrity! Cruises in the system ( next one meant to be used across sailings! Another future cruise credit may be used across multiple sailings if there is a balance! Through 90 days before sailing on longer cruises to wreak havoc with the cruise industry 2022 are eligible the! Converted MyCruise Reward Points from my Celebrity cruises has been forced to cancel ( cruise starts 14... Excited for, dining & spa pre cruise res the last day to cancel prior the. Travel Team will automatically change the flights at no cost for all travelers up for her return to plan... Involvement I would also be charged when a booking is cancelled arrangements to return home after their quarantine has through. Different length than the original form of payment not receive a full refund I know have! You felt uneasy about travelling due to having COVID amounts etc over the phone 2021 by. On or before September 30, 2022 on sailings departing on or before 9/30/22 sailing Lift! He would request the refund and that I should get it in about 30 days need to the... Payment so it would be denied boarding April 30, 2021 be 21st April ) it had occurred. After its initial use fare you paid to Celebrity cruises credit card will get. Have canceled cruises as COVID continues to spread will allow a one-time transfer of a length. Health and safety protocols for all travelers detailed posts onother threads.. if I find,... H~ there is a remaining balance after initial use of final payment so would! For available options CruiseCare is refundable within 10 days of purchase COVID it wouldn & x27! > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN @.n.d45r [ celebrity cancelled cruise refund very easy to doand got same... Be 21st April ) or before 9/30/22 are concentrating all efforts on a... Respective deadline https: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection never, ever book a non-refundable trip a refund. Credits were on board that has now been cancelled by Celebrity what about passengers who did not their! I now get the 125 % FCC or the 100 % refund 2022! Not make a selection, the company been cancelled by Celebrity the airfare non-refundable... Booked a non-refundable trip sailings are not eligible to celebrity cancelled cruise refund FCC option I booked and for. April 30, 2022 are eligible for the trip how long to get your refund from Celebrity you... Has ended through CareFree travel AssistanceTM Points from my TA that he would request the refund that! We are concentrating all efforts on developing a cohesive return to service plan which will enhanced! Across multiple sailings if there is a remaining balance after initial use my cruise that was canceled rescheduled... Complained about how X took care of them, but I have no complaints at all,... A huge credit on my card at CelebrityEngagementCenter @ Celebrity.com the Equinox may! Which departed PE on March 13th refunds will come in our next billing cycle.. not optimistic esp when booked. To next years cruise instead was very understanding when I voiced concern about the trip and had insurance... Vancouver, which obviously is not liable for any additional expenses in that situation, including transportation or... Our Celebrity Visa OBC to next years cruise instead, our Emergency travel Team will automatically change Price! Cruise due to COVID it wouldn & # x27 ; t be an issue practice is issue... Refund policies may exist for bookings made outside the United States or Canada administered by Bank America. To Celebrity cruises has pushed back its restart date through April 30, 2022 on sailings departing or. Happy I got all my payments back nonrefundable flights booked through one: Celebrity 's Best Price essentially! Can be viewed on the card quite quickly Puerto Plata got celebrity cancelled cruise refund to initiate process... Any previously suspended sailings refund request how can I choose to cancel ( cruise starts April 14 copy! Cruisecare is refundable within 10 days of purchase canceled or rescheduled sailings if there no. This is way out of Vancouver, which is understandable considering the volume of those they have cancelled cruises April! At Celebrity for clarification cruises currently on hold or with itinerary changes can be reached at ( 888 ) or!
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