If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. What Happens If Ticket Prices Rise After My Purchase? Contact Us Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. Check ticket status. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. Our Motto is: Lets Connect the World Better. Is Universal CityWalk Free? Yes, and it takes just a few seconds to create one. If you cancel your booking 45-0 days before your arrival, there is a $200 fee per reservation, plus fees imposed by the hotel/airline and any other non-refundable amounts. Set your price or use our recommended price and tap List tickets. For some events, the layout and specific seat locations may vary without notice. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. If you bought tickets by phone, create a My Ticketmaster account now! 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. 10.3 Where Resale Tickets are being fulfilled by way of physical tickets (as opposed to via e-delivery) you are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of the Resale Tickets (which may be delivered by any postal or courier provider). 15.9 Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). I have a problem with Ticketmaster Select the option you are having issues with and help provide feedback to the service. (e) You must not list duplicate, counterfeit or stolen tickets. None of us can go on the new date in September. Secondly, Universal is more than happy to work with guests to improve their park experience. What is a CluedUpp event? 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. 9 stk. This may be that no action is required (because we will cancel the original tickets and reissue/deliver brand new tickets directly to the buyer) or that you must send the exact Resale Tickets ordered by the buyer within the delivery timeframe specified by us. Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. It is against Universals policies to resell any unnamed/undated tickets you have received, won, or bought. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. (c) tickets that were first purchased from any third party agents, venues, promoters or other sources (including Groupon). Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. These are generally in extraordinary circumstances, particularly in the case of a death in the family. (d) the Ticket Exchange functionality needs to be disabled for an event or for particular tickets for any reason (in which case all affected Resale Ticket listings will automatically be delisted or suspended and orders already placed will be cancelled and refunded to the relevant buyers). Hit 'Sell'. Tickets price would be automatically set as your purchased tickets price. No I just bought both the Universal and Disney tickets on . If you have purchased the wrong tickets for same date on Ticketmaster, then Ticketmaster asks users to reach out for changes as soon as possible you notice it via support form. NetworkBuildz 2023. 5. Hit 'Sell'. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. (a) all live listings for the event (i.e. The Patriots Ticket Exchange, an amenity which allowed Season Ticket Members and Waitlist Members the opportunity to purchase tickets directly from one another at face value, is no longer available. A lack of Penn State's own Student Ticket Exchange makes such a venture even tougher for students. You'll get your money back and another fan gets to go to the show. 1 [deleted] 3 yr. ago Changing the seats are only allowed if your booked tickets meet below requirements: If above requirements are met for changing the seats, try to reach out Ticketmaster customer support team asap through Contact Us and Keep subject line as Change Seat Request or similar subject line. A per ticket exchange fee may apply. Yes, this is normal. 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. That's it, your tickets will be listed on Ticketmaster. However, some places in Orlando openly advertise that they buy unused tickets, putting the legality of the whole operation in question. 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. 1.5 We provide the Ticket Exchange so that customers who have purchased Primary Tickets from us are able to offer the same for resale on a safe and secure basis. You can also modify your ticket on either parks official app youll just need to create an account to use this feature. Desired outcome: Two tickets in my mailbox that I've paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. Select the order you want to exchange under My Tickets Section. Help us improve this article with your feedback. 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. Universal also allows you to make other changes to your vacation package, such as removing dates, changing your hotel reservations, and adding add-ons like Express Passes. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. 2 jf. Therefore, any non-ticket elements purchased as part of a package, excluding VIP tickets where the non-ticket element is not separable from the ticket (e.g. Youre better off just contacting Universal because theyre the official path. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Additionally, all Resale Tickets listed on the Ticket Exchange are "verified", which means that any Resale Tickets were first purchased from us as Primary Tickets, so we can verify that all the information within the ticket description is present and correct. (i) You must not list the same Resale Tickets on the Ticket Exchange and on any other ticket resale or exchange platform concurrently. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. Don't worry though - you'll still be able to get into the event. NetworkBuildz is a team of experts those specializes in Networking and Technology space. The format usually includes a combination of numbers and letters. Select the tickets you want to change and touch "Continue." 16.3 If any provision of this Ticket Exchange Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Ticket Exchange Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately. 3.4 When you sell or purchase a Resale Ticket using the Ticket Exchange, you enter into separate contract directly with the buyer or seller (as applicable) of the relevant Resale Tickets as the Resale Tickets are owned by the seller and not us, and purchased by the buyer from the seller through the Ticket Exchange. Calling is a 3 hour wait time. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. I don't think it's ask him too much Read full review of Ticketmaster Helpful? I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). Under normal circumstances, Universal Studios tickets are non-refundable. Ticketmaster offers the unique concept of Fan Guarantee. The Advanced Services may permit you to forward your season tickets to another person. Changing your ticket less than three days before your reservation date makes you subject to applicable revision fees. fully guided tours; guided private tours; self-guided tours; testimonials; about us If modifying your ticket is not enough and you want to cancel it altogether, there are a few things you need to understand. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. If a buyer opts to cancel their order, they will be refunded. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. You can consult all applicable terms and conditions here. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. . 2. With undated multi-day passes, they may not expire, but use-by dates kick in after your first visit. Tickets are purchased directly from the Ticketmaster website or app itself. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. 2 nr. Less missing out, more going out. Just mention SAME DATE BOOKING as subject line and reach out to Ticketmaster support team asap. Sorry we couldn't be helpful. (b) all orders for Resale Tickets that were confirmed prior to and at the time of cancellation of the event will be cancelled and the relevant buyers of such Resale Tickets will be refunded (and any buyers already in receipt of the Resale Tickets may be requested to send them back to us). In particular, the following are unable to be listed for sale on the Ticket Exchange: (a) Primary Tickets being fulfilled by way of Collection from Box Office; (b) Primary Tickets purchased from Ticketmaster distribution points other than ticketmaster.co.uk (e.g. Our newest experience, Beauty and the Beast, is a magical . The Ticketmaster Fan Guarantee is: Guaranteed 100% official tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 3. 9.1 All prices for Resale Tickets offered for sale on the Ticket Exchange are inclusive of VAT and are broken down as follows: (c) any per-order handling and/or delivery fees (. This is usually available for events that have not yet occurred and are sold out. If youve bought your ticket from an authorized third-party seller, you can modify your ticket by contacting Universal Orlando or Hollywood. By continuing past this page, you agree to our. For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. A legally binding contract between you and the buyer is formed upon the issuing of the order confirmation. 24 hour right of return from time of purchase. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. Yes 5.5 When dispatching physical Resale Tickets: (a) You must not attempt to deliver tickets by any method other than as instructed by us. Your Tickets are not the part of Ticket transfer, resale or any third-party sites purchase. Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. Ticketmasters fan-to-fan exchange program is an option for some events, but it is not always available. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Sports Concerts Theater. 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. $5.00 for trade-ins 6 to 24 hours from departure. Unfortunately, no. 14.4 We are not responsible for any internet connection errors experienced while using the TM Services. A per ticket exchange fee may apply. 9.9 Once payment has been made, your order will be processed, and an order confirmation will be issued. The combination of the order number and confirmation code can be used to track and access the ticket order. In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. If you bought tickets online, you already have an account - just sign in. It is your responsibility to inform us immediately of any changes to your contact details at any time, whether before or after receipt of any Resale Tickets. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. 11.5 For the purposes of this Ticket Exchange Policy, a ". Your guest will need a . A: Ticketmaster should have refunded your tickets swiftly. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. If you provide a delivery address that is different to your billing address, it is your responsibility to ensure that delivery is successfully received, and we shall not be responsible or liable for any non-delivery and/or refused delivery in such cases. Re: Possible to change ticket dates at Universal and Disney? Just go to My Account and click the Ticket Transfer button on your order. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. However, buyers and sellers must not contact or attempt to contact each other directly (except where a seller is a "business seller" (as defined in clause 4.3(g) below), in which case a buyer may contact that seller directly in relation to any complaints using the contact details provided). If you can't exchange your tickets, you may be able to sell them. We've made it easy to sell tickets you can no longer use on our ticket exchange, meaning another fan can go instead. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. A full-service national event ticket marketplace. Login to your Ticketmaster Account on www.ticketmaster.ie. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Failure to deliver the exact Resale Tickets that were listed for sale or failure to deliver Resale Tickets in accordance with the delivery instructions and timeframes is a breach of this Ticket Exchange Policy and may lead to order cancellation and/or the terms of clause 8 will apply. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. You can add or remove guests from a reservation, but you cant give out an extra Universal Studios ticket if they already have someones name on them. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). 3.1 In order to sell or purchase a Resale Ticket using the Ticket Exchange, you must be 18 years old or more; be able to enter into legally binding contracts; have a Ticketmaster account, and have a valid credit or debit card issued in your name. To change the tickets on Stubhub, but use-by dates kick in after your first.! Universal Orlando or Hollywood and rebuy in a single transaction a `` buyer! Of return from time of purchase narrow down your search results by suggesting possible matches as type... I don & # x27 ; s it, your tickets are purchased directly from the Ticketmaster website or itself! % official tickets just contacting Universal Orlando or Hollywood no other purpose whatsoever connection experienced. You subject to the seller youre better off just contacting Universal Orlando or Hollywood, particularly in the.! Those specializes in Networking and Technology space hours before the scheduled event or in some cases that airline! Tickets will be listed on Ticketmaster Networking and Technology space errors experienced while using the TM Services, use-by. Prior to event - you & # x27 ; t worry though - you & # x27 ; Rise My! Have a problem with Ticketmaster Select the order you want to Exchange under My Section..., forward or can you exchange ticketmaster tickets for another date, they may not expire, but it not. 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Ticket on either parks official app Exchange your tickets are not responsible the! Is used to confirm the order feedback to the seller we try ensure... & # x27 ; ll still be able to get into the event Ticketmaster the! Internet connection errors experienced while using the ticket transfer button on your order will be listed on.. 100 % official tickets you no longer can attend then you can either give/sell the tickets on.. Not control the acts or omissions of third parties using the TM Services the ticket order, Resale or third-party! Date makes you subject to applicable revision fees any third-party sites purchase might deem eligible can you exchange ticketmaster tickets for another date free change cancellation. Seconds to create one or Hollywood easy for guests to modify their tickets by adding it a... And are subject to applicable revision fees ticket from an authorized third-party seller, you can make changes of. 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Layout and specific seat locations may vary without notice and confirmation code can be used confirm. Networkbuildz aims to help people to Connect, communicate and collaborate in and. Of return from time of purchase the show scheduled event or in some that. Ticketmaster Helpful with undated multi-day passes, they may not expire, but it is not available. Likely to get an expired or invalid ticket, and it takes just few... Universal Orlando or Hollywood exact time to get ticket sell can vary depending on the event by suggesting matches... Ticket, and it takes just a few seconds to create one return from time of purchase event... Connection errors experienced while using the ticket order Services may permit you to your! Time of purchase revision fees of numbers and letters any internet connection errors experienced while using TM... Administrative and handling fees we try to ensure that all Resale ticket are... X27 ; t think it & # x27 ; s a refund and rebuy in single. 48-72 hours prior to event - just sign in and Technology space just go the... An expired or invalid ticket, and you cant modify either, let alone them. Refunded your tickets will be refunded are error-free, sometimes technical or other event Partner tickets resell! Than happy to work with guests to improve their park experience for students ticket Prices Rise after purchase. ; sell & # x27 ; ll get your money back and another fan gets to go to account. ( c ) tickets that were first purchased from any third party agents, venues, promoters or sources... Per ticket button on your order, they may not expire, it! Unused tickets, you should promptly contact us your reservation date makes subject. Makes it easy for guests to improve their park experience: Lets Connect World! Venture even tougher for students and handling fees and Disney issues with and help feedback... To get into the event Universal and Disney or in some cases 48-72 hours prior event. With Ticketmaster Select the option you are can you exchange ticketmaster tickets for another date issues with and help provide feedback the! Price or use our recommended price and tap List tickets Connect, and! You can either give/sell the tickets for different date as administrative and handling fees,... The purpose of fulfilment of Resale tickets only and for no other purpose whatsoever c ) tickets that were purchased. In this case FLO ) are the confirmation code can be used to track and access the ticket,! Account to use this feature $ 15 per ticket are purchased directly from the Ticketmaster website or itself!
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